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I have to admit. Typically when I arrive at a hotel, I’m not at my best. I’m tired and impatient, with a strong chance of jet-lag. I’m anxious to get to my room, if only for a quick shower and change before finally starting my trip. That’s why I look forward to the moment I arrive at my hotel, eager to finally get some personal space. Th…

Hotels and bed and breakfasts live and die depending on how well their guests and staff are treated. Bad reviews and unhappy staff can sink a business. A Hotel Management System (HMS) can help with the daily operations, but you need to consider how the system will help you with improving and maintaining your level of service. What indep…

It’s not easy to stand out in a sea of hotel and lodging options, especially if you are an independent or small hotel. There is an abundance of booking websites that bring convenience and price efficiency to travelers. However, the convenience this brings to the guest leads to higher competition for the hotels and a higher chance of your …

Today, even the smallest run hotels have a hotel management system in place to meet each task of managing their hotel. In order to compete on a large scale, a hotel needs an efficient system to be effective. Management systems, once exclusive to large scale hotel chains, have been adapted to accommodate the needs of smaller hotels. But w…

Understanding how to promote sustainable tourism is very important, especially if you want to help the planet while also providing better services. A tour operator needs to promote features and benefits that really offer environmentally-conscious customers more value. If you don’t share that, then the results will not be as good as you …

Wouldn’t it be easier if all guests were the same? We would be able to meet all of their expectations without changing anything. Life would be simple, and there would be no complaints. 5 star reviews would be easily received, and everyone would be happy. Unfortunately, the truth is, some tourists could not be more different from each o…