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It’s not easy to stand out in a sea of hotel and lodging options, especially if you are an independent or small hotel. There is an abundance of booking websites that bring convenience and price efficiency to travelers. However, the convenience this brings to the guest leads to higher competition for the hotels and a higher chance of your …

Today, even the smallest run hotels have a hotel management system in place to meet each task of managing their hotel. In order to compete on a large scale, a hotel needs an efficient system to be effective. Management systems, once exclusive to large scale hotel chains, have been adapted to accommodate the needs of smaller hotels. But w…

Understanding how to promote sustainable tourism is very important, especially if you want to help the planet while also providing better services. A tour operator needs to promote features and benefits that really offer environmentally-conscious customers more value. If you don’t share that, then the results will not be as good as you …

Wouldn’t it be easier if all guests were the same? We would be able to meet all of their expectations without changing anything. Life would be simple, and there would be no complaints. 5 star reviews would be easily received, and everyone would be happy. Unfortunately, the truth is, some tourists could not be more different from each o…

Running a hotel isn’t easy. You have guests to look after, rooms and grounds to maintain, marketing to do, budgets to manage, staff to pay… the list goes on. This is made harder because — unless you’re a large hotel chain — you’re probably keeping track of all of this using pen and paper, and an Excel spreadsheet …

No one likes a negative review. However, even with the best of intentions and efforts, you may still receive a negative review for your business. Many travelers rely on sites like Tripadvisor, Expedia or Yelp in order to decide which hotel to use on their next vacation. And unfortunately, negative reviews are more noticeable than positi…