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Five Simple Habits That Make Every Hotel Guest Feel Special

Five Simple Habits That Make Every Hotel Guest Feel Special

May 24, 2017

It's a hotel industry truism, nothing keeps guests coming back more than making them feel special. But what creates that feeling? It doesn't necessarily mean having a lavish, luxury, 5 star hotel, with a Michelin star restaurant and an Olympic sized swimming pool to boot. With just a few simple changes in your overall approach to customer…

5 Things Guests Complain About, And How To Handle It

5 Things Guests Complain About, And How To Handle It

April 7, 2017

We invest a huge amount of resources (money, time, etc.) into attracting more guests to our hotel, but what happens when they have left, and have a complaint? Read on to find out how to avoid such complaints, or how to solved them if they do arise. Regardless of the kind of guest; backpackers, family, business or senior, they all have g…

4 Things Travelers HATE When They Arrive at a Hotel

4 Things Travelers HATE When They Arrive at a Hotel

July 31, 2015

I have to admit. Typically when I arrive at a hotel, I’m not at my best. I’m tired and impatient, with a strong chance of jet-lag. I’m anxious to get to my room, if only for a quick shower and change before finally starting my trip. That’s why I look forward to the moment I arrive at my hotel, eager to finally get some personal space. Th…

Run an Independent Hotel? Here's How to Improve Your Brand Value!

Run an Independent Hotel? Here's How to Improve Your Brand Value!

August 11, 2015

Hotels and bed and breakfasts live and die depending on how well their guests and staff are treated. Bad reviews and unhappy staff can sink a business. A Hotel Management System (HMS) can help with the daily operations, but you need to consider how the system will help you with improving and maintaining your level of service. What indep…

Are You Marketing Your Hotel Effectively Online?

Are You Marketing Your Hotel Effectively Online?

August 8, 2015

It’s not easy to stand out in a sea of hotel and lodging options, especially if you are an independent or small hotel. There is an abundance of booking websites that bring convenience and price efficiency to travelers. However, the convenience this brings to the guest leads to higher competition for the hotels and a higher chance of your …

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