Blogs: Customer Service
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It's a hotel industry truism, nothing keeps guests coming back more than making them feel special. But what creates that feeling? It doesn't necessarily mean having a lavish, luxury, 5 star hotel, with a Michelin star restaurant and an Olympic sized swimming pool to boot. With just a few simple changes in your overall approach to customer…
We invest a huge amount of resources (money, time, etc.) into attracting more guests to our hotel, but what happens when they have left, and have a complaint? Read on to find out how to avoid such complaints, or how to solved them if they do arise. Regardless of the kind of guest; backpackers, family, business or senior, they all have g…
I have to admit. Typically when I arrive at a hotel, I’m not at my best. I’m tired and impatient, with a strong chance of jet-lag. I’m anxious to get to my room, if only for a quick shower and change before finally starting my trip. That’s why I look forward to the moment I arrive at my hotel, eager to finally get some personal space. Th…
Wouldn’t it be easier if all guests were the same? We would be able to meet all of their expectations without changing anything. Life would be simple, and there would be no complaints. 5 star reviews would be easily received, and everyone would be happy. Unfortunately, the truth is, some tourists could not be more different from each o…
No one likes a negative review. However, even with the best of intentions and efforts, you may still receive a negative review for your business. Many travelers rely on sites like Tripadvisor, Expedia or Yelp in order to decide which hotel to use on their next vacation. And unfortunately, negative reviews are more noticeable than positi…
When you’ve got guests booking with you, you want to fully understand the demand for extra-services, ensuring that their time with you feels well spent. While it’s essential to cover basic requirements such as offering a nice hotel room, interestingly, recent studies suggest that Hotels can further sweeten guests’ experiences by implement…
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