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Five Simple Habits That Make Every Hotel Guest Feel Special

Five Simple Habits That Make Every Hotel Guest Feel Special

May 24, 2017

It's a hotel industry truism, nothing keeps guests coming back more than making them feel special. But what creates that feeling? It doesn't necessarily mean having a lavish, luxury, 5 star hotel, with a Michelin star restaurant and an Olympic sized swimming pool to boot. With just a few simple changes in your overall approach to customer…

4 Things Travelers HATE When They Arrive at a Hotel

4 Things Travelers HATE When They Arrive at a Hotel

July 31, 2015

I have to admit. Typically when I arrive at a hotel, I’m not at my best. I’m tired and impatient, with a strong chance of jet-lag. I’m anxious to get to my room, if only for a quick shower and change before finally starting my trip. That’s why I look forward to the moment I arrive at my hotel, eager to finally get some personal space. Th…

Run an Independent hotel? Here’s How to Save Time and Increase Bookings!

Run an Independent hotel? Here’s How to Save Time and Increase Bookings!

July 31, 2015

Running a hotel isn’t easy. You have guests to look after, rooms and grounds to maintain, marketing to do, budgets to manage, staff to pay… the list goes on. This is made harder because — unless you’re a large hotel chain — you’re probably keeping track of all of this using pen and paper, and an Excel spreadsheet …

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