Guest Communications

Earn five star reviews, more revenue per guest and ensure your staff delivers exceptional service for every guest with Tashi.

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Guest Communications
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Tashi is trusted by travel operators around the world

Accommodation providers and tour operators across the world partner with Tashi every day to grow their business.

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Personal service starts with great communication

Building real relationships with your guests is key to delivering unforgettable guest experiences. Tashi helps your staff understand guest needs and enables a quick response making guest relations easier.

  • Our Client Relationship Management (CRM) system ensures all staff know guests' preferences and communication history.
  • Send automated personalized special offers via email, SMS and WhatsApp.
  • Send customized pre-arrival and post-stay surveys to identify guests’ preferences before arrival and collect guest reviews with our Integrated Survey Builder.

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A unique experience for every guest, every time

Tashi goes beyond simply delivering the same message to every guest. Tashi’s powerful personalization tools allow you to offer up-sells and guest communications based on everything from guests’ personal interests, reason for staying, age, nationality, down to identifying their favourite wine.

Tashi will help your staff do the right thing at the right time to deliver an extra personal touch.

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Earn more revenue with customized upsells

Tashi’s powerful personalisation engine allow you to intelligently send up-sells and guest communications based on everything from guests personal interests, reason for visit, age, nationality, number of experiences right down to what their favourite wine is.

Send pre-arrival and post stay surveys to discover your guests preferences ahead of time and use these insights to send intelligent pre-arrival emails with smart suggested additional products and services to maximise your revenue per guest.

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Build your own surveys

Tashi’s Survey Builder helps you automatically send pre-arrival surveys and collect trust-worthy reviews.

Your pre-arrival messages can offer additional products and services while creating unique staff tasks to ensure guests have an experience tailored just for them.

  • Create a custom survey in minutes.
  • Build rich guest profiles that allow you to send intelligent pre-arrival emails offering appropriate additional products and services.
  • Collect trustworthy positive reviews from your guests and capture and respond to unhappy guests before they turn into negative online reviews.

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Quickly identify poor guest experiences

With more than 90% of guests reading online reviews a bad review can damage your brand costing you money.

Tashi helps you gather continuous feedback so you can identify poor guest experiences and resolve the issue before it turns into a bad review.

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Automate to save time and deliver consistent service

Tashi automates repetitive tasks to help stop common staff mistakes and ensure a consistent level of service. By automating common tasks Tashi gives you more time to focus on the small touches that make your accommodation special.

  • Automatically create staff tasks for every booking.
  • Automatically send payment reminders, invoices, and welcome messages.
  • Take it to the next level with our guest communication module to create unique tasks based on each guest’s profile.

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Bringing online and offline together.

Your guests’ experience with your business occurs both online and in the real world.

Tashi helps you manage all online and offline experiences in one place, ensuring you unlock the power of your guests’ data and deliver unforgettable experiences.

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Frequently Asked Questions

Do you offer training and support? cross interface icon

Yes, Tashi's mission to help you succeed! We will help you get set up on the system so that you can start growing your business. Also, you'll have access to our advanced Tashi Learning Academy, where you can learn new skills and specific actions that you can take to market your business better online.

Yes, with a click, Tashi will automatically send confirmation emails with previously prepared text to your guests. You'll save time and develop a better relationship with your guest.

Yes, the Tashi platform has an advanced 'Smart Staff Tasks' feature so the staff can create a list and mark each task as completed from their mobile device. You can also create reminders that can appear as notifications in your staff's smartphones.

Yes, the Tashi platform allows you to create as many accounts as you need for each one of your employees, manage their access in and see their recent activity to follow up.

Tashi puts you in full control of all elements of your products. You can determine every aspect, including the price, payment terms, the availability and the cancellation policy.

Yes. The Tashi platform is fully mobile responsive and hosted in the cloud. You can read, edit and navigate to any part of your account from any phone, tablet, laptop or computer.

Yes, with the Tashi platform you can customise your pricing to accommodate special rates for any periods, such as peak seasons or public holidays.

Yes, you can set up your account to support multiple currencies and have the values of each currency appear in your receipts.

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Get Started with Tashi today

Start a 14 day FREE trial today, no credit card details needed

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