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When it comes to ecological trends and innovations, the tourism industry also evolves. In a rapidly changing landscape, new trends are constantly emerging and making progress. Demographic change, technological development, and changes in social customs are only a few factors that contribute to crucial new tourism trends. The meaning of E…

It's a hotel industry truism, nothing keeps guests coming back more than making them feel special. But what creates that feeling? It doesn't necessarily mean having a lavish, luxury, 5 star hotel, with a Michelin star restaurant and an Olympic sized swimming pool to boot. With just a few simple changes in your overall approach to customer…

We invest a huge amount of resources (money, time, etc.) into attracting more guests to our hotel, but what happens when they have left, and have a complaint? Read on to find out how to avoid such complaints, or how to solved them if they do arise. Regardless of the kind of guest; backpackers, family, business or senior, they all have g…

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I have to admit. Typically when I arrive at a hotel, I’m not at my best. I’m tired and impatient, with a strong chance of jet-lag. I’m anxious to get to my room, if only for a quick shower and change before finally starting my trip. That’s why I look forward to the moment I arrive at my hotel, eager to finally get some personal space. Th…

Hotels and bed and breakfasts live and die depending on how well their guests and staff are treated. Bad reviews and unhappy staff can sink a business. A Hotel Management System (HMS) can help with the daily operations, but you need to consider how the system will help you with improving and maintaining your level of service. What indep…