Did you know that most travellers never complete their bookings?
With so many distractions and comparison tabs open, it’s no surprise that abandoned carts are one of the biggest sources of lost revenue in the travel industry.
But now, with Tashi’s new Abandoned Cart Emails, you can automatically follow up with these potential guests — and bring them back!
What Are Abandoned Cart Emails?
Abandoned Cart Emails are automated messages sent to travellers who started a booking but didn’t complete it.
These automated emails can include:
- A personalised message and details about the product or experience they were viewing
- A direct link back to their checkout so they can continue booking
Optional discount codes or incentives to help close the booking
Why Use Abandoned Cart Emails?
✅ Recover more revenue from guests who were this close to booking
✅ Automate your follow-ups so you don’t have to manually track drop-offs
✅ Increase conversion rates with personalised, well-timed messages
✅ Create a better guest experience by helping travellers return to where they left off
✅ Reduce customer support workload by proactively helping guests who got stuck mid-booking
How Does It Work?
Tashi detects abandoned booking sessions and automatically sends an email after your chosen timeframe (e.g., 1 hour, 24 hours).
The email includes:
- Guest name and booking details (if available)
- Tour or experience title with its banner image
- Departure dates and times
- A “Continue Booking” button that links straight back to their cart
You set it once, and it works for you automatically 😃
👉 Even better, you can add a promo code (like GET10) to give them a little extra encouragement to complete the booking.
How to Enable It
Using Tashi's Abandoned Cart feature is easy:
- To create your templates, go to Personalisation → Email Templates
- Set your trigger rules in Personalisation → Email Scheduler
- View conversions and resend reminders in Promote → Abandoned Carts
💡 Want help setting it up? Reach out to tom@tashi.travel
Real-World Example
Let’s say someone starts booking a 5-day hiking tour in Nepal but gets distracted and closes the tab.
“Hey Sarah, your Himalayan Adventure is still waiting! Finish your booking today and save 10% with code GET10.”
Boom — conversion saved!
Try It Today and Win Back Lost Bookings
Abandoned cart recovery is no longer just for e-commerce stores—it’s a must-have for modern travel businesses.
With Tashi’s Abandoned Cart Emails, you’ll turn more “maybe later” guests into “booked and ready” customers.
👉 Start now at Tashi.travel or contact us at hello@tashi.travel
Frequently Asked Questions
- Do I need to collect emails first?
Yes, the cart must include the guest’s email address in order to send a reminder. - Can I customise the message or design?
Absolutely — you're in control. You can fully customise the subject line, content, and timing of your email. - Does this feature cost extra?
Nope. It’s included in all paid Tashi plans. - How soon after abandonment should I send the reminder?
You can choose — but we recommend sending the first email within 1 hour, and optionally a follow-up after 24 or 48 hours. - Can I include a discount code in the email?
Yes! You can add dynamic discount codes to encourage customers to complete their booking. - Can I track how many bookings were recovered?
Definitely. Visit the “Abandoned Carts” dashboard in Tashi to see all Abandoned Emails, including those that converted after an email was sent.
