The stunning lodge that deserves more guests
Paradise Eco-hub is an eco-lodge on Itambira Island, on Lake Bunyonyi, which is commonly known as the ‘Lake of the Little Birds.’
All proceeds from Paradise Eco-Hub initiatives assist local communities as part of the Itambira Sustainable Project, our partnership with a local non-profit, Let Us Save Uganda (LUSU).
Paradise eco-hub pride themselves in making our guests feel at home and providing them with an authentic and enjoyable experience but management struggled to ensure their guests got a consistently high level of service due to regular staff turnover.
They were relying on an outdated system, lots of manual work and admin, which meant that they struggled to make the time grow their sales channels and boost their bookings.
How Tashi Helped
Tashi Hotel Management
Tashi brought Paradise Eco-hub into the 21st century with a complete solution that allows for great service from the moment a guest books their stay through to check-out and beyond.
Paradise eco-hub are now able to manage all of their bookings and distributions in one place and clearly communicate expectations to their staff through Tashi's Smart Task Builder.
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Tashi Guest Communications
Paradise eco-hub were able to set up professional and personalised emails and notifications for their guests to confirm and update bookings, up-sell activities and collect reviews after a successful stay.
Also, Tashi's Smart Staff Tasks turned the Guest insights gained from pre-arrival surveys sent via our Survey builder into actionable tasks that staff could do to ensure that they did the right thing at the right time for the right guest. The best bit is, it's all done automatically.
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Tashi Website Builder
Paradise Eco-hub's old website didn't look professional, and it was outdated meaning Guests didn't want to book directly. Instead, it contained a link to send website visitors to booking.com to complete a booking. It was crazy! By directing all of their website visitors to booking.com Paradise eco-hub were giving away 20% of their revenue!
Tashi set them up with a new modern website and Booking Engine that mean that guests visiting their beautiful site could learn about their business, their mission, guest reviews and view beautiful pictures taken from their property. The best bit is, now they can take online bookings and payments directly to their bank account!
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If you already have a website, learn about Tashi Booking Engine