The local guide with universal problems
Aleman Travel is a boutique tour operator in Cancun that integrates sustainable practices into their every day practises. Their experienced staff deliver exception personalised service to every guest, and they are dedicated to ensuring that you an amazing experience.
Aleman Travel was looking to improve their systems, expand their sales channels and boost their direct bookings when they reached out to Tashi for help. Their website was out of date, and they were spending too much time managing their bookings, guests, staff, agents and payments manually.
They were looking to save time, delight their guests and boost their bookings - Tashi to the rescue!
How Tashi Helped
Tashi Tour Management
Tashi helped Aleman Travel digitise their businesses processes, so they have one central database for all bookings received from agents, their website and online travel agents (OTAs) like Expedia. They were able to create customised itineraries for their client enquiries and email them as Quotes through Tashi's platform.
Guests could view the quotes and when ready, book and pay online. In Tashi's system, these quotes were automatically changed into confirmed bookings and displayed in Aleman's calendar as an upcoming departure.
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Tashi Website Builder
Tashi created a dual language (English and Spanish) website for Aleman Travel that promotes their various activities and tours. It's linked to Stripe payment gateway so that they can take bookings and payments securely online.
Also, Tashi installed Live Chat window that allows prospective guests to quickly ask Aleman Travel any questions they have ahead of their booking or trip.
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If you already have a website, learn about Tashi Booking Engine
Tashi Guest Communications
Tashi Guest Communications set Aleman up with automatic notifications that go to Guests to confirm their booking, view their customised itinerary quotes and remind them about payments due.
Aleman Travel used Tashi's Survey builder and automatic Guest Review collector to ensure that they boost their online reviews because as we all know, better reviews more bookings!
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Visit https://alemantravelagency.com.mx/ to explore stunning Cancun with a local expert